Frequently Asked Questions

What is DMpro?

DMpro is a Twitter DM automation tool that helps SaaS founders generate leads on autopilot. We automate your Twitter outreach while keeping your accounts safe and compliant.

Is it safe to use?

Yes. We follow Twitter's rate limits and best practices to keep accounts safe. Our automation respects Twitter's API guidelines and includes built-in safety features to prevent account suspension.

How does DMpro work?

DMpro connects to your Twitter account and automatically sends personalized DMs to your target audience. You can set up campaigns, define your target audience, and let the tool handle the outreach while you focus on closing deals.

What's the difference between DMpro and other automation tools?

DMpro is specifically designed for SaaS founders and includes AI-powered personalization, advanced targeting, and built-in compliance features. Unlike generic automation tools, we understand the unique needs of B2B lead generation.

Do I need to provide my Twitter password?

No, we use Twitter's official OAuth API for secure authentication. You never share your password with us - you simply authorize DMpro to access your account through Twitter's secure system.

Can I customize the DM templates?

Absolutely! DMpro includes a library of proven templates, but you can create custom messages, use AI-generated content, and personalize messages based on your prospect's profile and activity.

What's the daily DM limit?

Our free plan includes 10 DMs per day, while paid plans offer higher limits (50-500 DMs daily) depending on your subscription tier. These limits are designed to keep your account safe while maximizing your outreach potential.

How do I target the right audience?

DMpro offers advanced targeting options including keywords, hashtags, follower count, engagement rate, and more. You can also import prospect lists or use our built-in lead scraping features to find your ideal customers.

Can I track my campaign performance?

Yes! DMpro includes comprehensive analytics showing open rates, response rates, conversion metrics, and ROI tracking. You can see exactly which messages work best and optimize your campaigns accordingly.

What happens if someone responds to my DM?

When someone responds, you'll get a notification and can continue the conversation manually. We also offer automated follow-up sequences and smart reply suggestions to help you scale your conversations.

Is there a free trial?

Yes! We offer a free plan with 10 DMs per day so you can test DMpro without any commitment. You can upgrade anytime to unlock more features and higher limits.

Can I use multiple Twitter accounts?

Yes, DMpro supports multiple Twitter accounts. You can manage different accounts for different campaigns, brands, or use cases all from one dashboard.

How do I get started?

Getting started is easy! Sign up for free, connect your Twitter account, create your first campaign, and start generating leads. Our onboarding process will guide you through everything step by step.

What support do you offer?

We provide email support, comprehensive documentation, video tutorials, and a helpful community. Our team is always here to help you succeed with your Twitter outreach.

Can I cancel anytime?

Absolutely! You can cancel your subscription anytime with no questions asked. Your account will remain active until the end of your billing period, and you can always reactivate later.

Do you offer refunds?

We offer a 30-day money-back guarantee. If you're not satisfied with DMpro within the first 30 days, we'll refund your payment in full.

Is my data secure?

Yes, we take security seriously. All data is encrypted in transit and at rest, we're SOC 2 compliant, and we never share your data with third parties. Your Twitter credentials are never stored on our servers.

Can I integrate with other tools?

Yes! DMpro integrates with popular CRM systems, email marketing tools, and other sales automation platforms. We also offer a robust API for custom integrations.

What's your uptime guarantee?

We maintain 99.9% uptime and have built-in redundancy to ensure your campaigns run smoothly. If we experience any downtime, we'll notify you immediately and work to restore service quickly.

How do I contact support?

You can reach our support team at support@dmpro.ai, through our in-app chat, or by visiting our help center. We typically respond within 24 hours and offer priority support for paid plans.